PRIVACY POLICY

Who we are

Sanchez Junk & Haul Co. ("we," "us," "our") is a junk removal and hauling business serving Lincoln Park, the Downriver area, and Metro Detroit, Michigan. You can reach us at sanchezhaulco@gmail.com or 313-348-3325. This policy applies to our website, sanchezhaulco.com.

Information we collect

We collect information in a few ways:

Information you give us. When you submit our quote or contact form, we collect your name, phone number, email address, service address or area, a description of the job, and any photos you choose to upload. We use this solely to respond to your request and provide our services.

Information collected automatically. Like most websites, our site and its providers automatically collect technical data such as your IP address, browser type, device type, pages viewed, referring page, and the date and time of your visit. This is used to keep the site working, secure, and improving.

Cookies and similar technologies

Our site uses cookies and similar technologies for essential functionality, to measure how the site is used, and to support our advertising. You can control cookies through your browser settings. For details, see our Cookie Policy.

Analytics

We use website analytics to understand which pages people visit and how our marketing performs, in aggregate. These tools may set cookies and collect usage data as described above. We use this information to improve the website and our services — not to identify you personally.

Advertising and the Meta Pixel

We advertise our services on Meta platforms (Facebook and Instagram). Our website uses the Meta Pixel, a small piece of code from Meta Platforms, Inc. that helps us measure the results of our ads and reach people who may be interested in our services. The Meta Pixel may collect information such as the pages you view, actions you take (for example, submitting a quote request), your IP address, and device/browser information, and it may set cookies.

This information is shared with Meta and used for ad measurement and optimization (including showing you relevant ads and not showing you ads you've already acted on). We do not sell your personal information. You can manage how ads are personalized to you in your Facebook ad preferences, your Instagram settings, and through your device's ad-tracking controls.

IP address and log data

Our hosting and security providers (see below) keep standard server logs that include IP addresses and request details. These logs help us operate the site, prevent abuse, and diagnose problems. They are retained for a limited time by those providers.

Third-party services we use

We rely on reputable third parties to run our website. Each has its own privacy practices:

• Netlify — website hosting and form handling.
• Cloudflare — domain, DNS, and security/performance.
• Meta Platforms — advertising and the Meta Pixel.
• Google Fonts — website typography.
When you submit a form, the details are delivered to us by email and may be stored in our customer tools so we can follow up with your quote.

How we use your information

We use the information we collect to: respond to your quote and contact requests; schedule and perform our services; communicate with you about your job; keep the website secure and working; understand and improve our marketing; and meet our legal and tax obligations.

How we share your information

We do not sell your personal information. We share it only with the service providers listed above (to run the site and our business), and when required by law or to protect our rights, safety, or property.

Data retention

We keep quote and customer information only as long as needed to provide our services, follow up with you, and meet legal, accounting, and tax requirements — typically a few years — after which we delete or anonymize it. Technical logs are kept for shorter periods by our providers.

Your choices and rights

You can ask us to access, correct, or delete the personal information you've given us by emailing sanchezhaulco@gmail.com. You can opt out of personalized advertising through the Meta links above and your device settings, and you can control cookies in your browser. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA); we honor verifiable requests to the extent those laws apply.

How we protect your information

Our website is served over a secure, encrypted connection (HTTPS), and we use providers with strong security practices. Our quote form includes spam protection. No method of transmission or storage is ever 100% secure, but we take reasonable measures to protect your information.

Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date above. Significant changes will be reflected on this page.

Contact us

Questions about this policy or your information? Email sanchezhaulco@gmail.com or call 313-348-3325.